Remote Call Center Officer

Job Description:

Housejoy, a leading home service provider, is seeking a Remote Call Center Officer to join our team in Kolkata, West Bengal, IN. This part-time entry-level position requires no prior experience and is perfect for individuals looking to kickstart their career in customer service. As a Remote Call Center Officer, you will be responsible for providing exceptional customer support over the phone and through online chat.

Responsibilities: - Handle inbound and outbound calls to assist customers with inquiries, concerns, and feedback - Respond promptly to customer inquiries via online chat - Resolve customer complaints professionally and efficiently - Upsell and cross-sell products and services to customers - Maintain accurate records of customer interactions in the company database - Collaborate with team members to achieve customer satisfaction goals - Stay up-to-date on company products, services, and promotions

Requirements: - Resilient and dedicated individual with a positive attitude - Excellent presentation skills and the ability to communicate effectively with customers - Innovative thinker with a passion for problem-solving - High school diploma/GED required - Basic computer skills and familiarity with CRM systems - Must have a quiet workspace and reliable internet connection - Ability to work flexible hours, including evenings and weekends

Benefits: - Comprehensive training and professional development opportunities - Paid Time Off (PTO) for part-time employees - Relocation allowance for eligible candidates - Opportunity to give back to the community through corporate social responsibility initiatives - Competitive salary and potential for growth within the company

Equal Opportunity Statement: Housejoy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: Interested candidates are encouraged to apply by July 13, 2024, to be considered for this exciting opportunity with Housejoy. Join us in delivering exceptional customer service and making a positive impact on our community. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.