Call Center Officer

Job Description:

We are looking for a dedicated and detail-oriented Call Center Officer to join our team at IBM India in Bangalore, Karnataka. As a part-time Associate Level Call Center Officer, you will be responsible for handling incoming and outgoing customer calls, providing information, answering questions, and resolving customer issues in a professional and efficient manner.

Responsibilities: - Answer incoming calls from customers and provide assistance with their inquiries - Make outgoing calls to follow up with customers, gather feedback, or provide updates - Maintain accurate records of customer interactions and transactions - Escalate complex issues to the appropriate department for resolution - Provide exceptional customer service with a focus on understanding and empathy - Meet performance targets and goals set by the company - Participate in training and development programs to enhance your skills and knowledge

Requirements: - Bachelor's degree or equivalent experience - 2 years of experience in a customer service or call center role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Resilient and able to handle challenging situations with professionalism - Excellent planning and project management skills - Proficient computer skills and familiarity with CRM software - Ability to adapt to changing priorities and work under pressure

Personality traits: Independent, resilient Soft skills: Planning, project management

Benefits: - Paid Time Off (PTO) - Free food - Disability insurance

Working Environment: At IBM India, we prioritize understanding and empathy in all interactions with our customers and colleagues. We foster a supportive and inclusive working environment where everyone can thrive and succeed.

Equal Opportunity Statement: IBM India is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome all qualified candidates, regardless of race, gender, religion, sexual orientation, or disability status, to apply for this position.

Deadline to apply: July 14, 2024

Join our team at IBM India and make a difference in the lives of our customers through your exceptional customer service skills! Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.