Call Center Representative - Work from home

As a Call Center Representative at Lenskart, you will have the opportunity to work remotely from your home in Bangalore, Karnataka, IN. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in customer service or sales.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Assist customers with product inquiries, orders, and issue resolutions. 3. Upsell and cross-sell products to meet sales targets. 4. Maintain accurate records of customer interactions in the database. 5. Work collaboratively with team members to ensure customer satisfaction. 6. Meet daily and weekly performance metrics set by the company. 7. Stay updated on product knowledge and company policies.

Requirements: 1. Hardworking and confident personality traits. 2. Excellent verbal and written communication skills. 3. Strong emotional intelligence and persuasion skills. 4. Ability to work independently and efficiently in a remote setting. 5. Proficiency in using customer relationship management (CRM) software. 6. Proven track record of meeting or exceeding sales targets. 7. High school diploma or equivalent.

Benefits: 1. Travel opportunities for top performers. 2. Life insurance coverage. 3. Disability insurance for unforeseen circumstances. 4. Health and wellness initiatives to prioritize employee well-being.

Deadline to apply: 2024-06-10

Equal Opportunity Statement: Lenskart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.