Call Center Specialist

Rupeek, a leading financial technology company in Chennai, Tamil Nadu, is seeking a part-time Call Center Specialist to join our team. As an Associate Level position, we require a candidate with a minimum of 4 years of experience in a call center or customer service role. The ideal candidate will be driven and energetic, with a strong attention to detail and excellent persuasion skills.

Responsibilities: - Handle inbound and outbound calls from customers regarding their financial needs - Provide accurate information and assistance to customers in a professional and courteous manner - Upsell and cross-sell products and services to meet customer needs and increase revenue - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Meet or exceed monthly sales targets and KPIs set by the company - Collaborate with team members and other departments to ensure a seamless customer experience

Requirements: - Minimum of 4 years of experience in a call center or customer service role - Excellent communication and interpersonal skills - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Previous experience in the financial services industry is a plus - Must be driven, energetic, detail-oriented, and persuasive

Benefits: - Parental leave - Paid overtime - Paid Time Off (PTO)

Working Environment: At Rupeek, we strive to inject a sense of joy and vibrancy into the work environment. We value teamwork, creativity, and collaboration, and we believe in creating a positive and inclusive workplace culture.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Rupeek is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.