Call Center Specialist

Job Description:

Zerodha is seeking a Call Center Specialist to join our team in Bangalore, Karnataka. As a part-time Associate Level at our company, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional customer service in a fast-paced call center environment.

Responsibilities: 1. Handle inbound and outbound customer calls in a professional and courteous manner. 2. Provide accurate information about products and services to customers. 3. Address customer complaints and resolve issues in a timely and efficient manner. 4. Collaborate with team members to ensure customer satisfaction and maintain service levels. 5. Utilize problem-solving skills to address customer needs and escalate issues as necessary. 6. Maintain detailed records of customer interactions and transactions. 7. Adhere to company policies and procedures while delivering exceptional service to customers.

Requirements: 1. Minimum of 4 years of experience in a call center or customer service role. 2. Excellent communication skills and ability to handle difficult customers with professionalism. 3. Strong multitasking abilities and attention to detail. 4. Independent and resourceful personality traits. 5. Teamwork and problem-solving skills. 6. Ability to work in a fast-paced environment and meet performance metrics. 7. Proficiency in using CRM software and other related tools.

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products and services - Retirement plan options for long-term financial security

Working Environment: Join Zerodha and be a part of a company that pioneers change and sets industry benchmarks. Our team values innovation, collaboration, and continuous improvement in all aspects of our business. As a Call Center Specialist, you will have the opportunity to make a real impact on the customer experience while working alongside dedicated professionals who are committed to excellence.

Deadline to Apply: Interested candidates should submit their application by June 25, 2024.

Equal Opportunity Statement: Zerodha is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.