Call Center Specialist

Job Description:

As a Call Center Specialist at Apple India in Bangalore, Karnataka, you will be responsible for providing exceptional customer service and support to our clients. This part-time role at the Associate Level requires a minimum of 3 years of experience in a similar position. The ideal candidate for this role will be adaptable, motivated, innovative, and have strong people management skills.

Responsibilities: 1. Handle incoming customer calls regarding product inquiries, technical support, and general questions. 2. Provide accurate and timely information to customers while maintaining a high level of professionalism and empathy. 3. Resolve customer complaints and issues in a timely and efficient manner, escalating when necessary. 4. Use critical thinking and problem-solving skills to address customer needs and concerns. 5. Keep accurate records of customer interactions in the company's database. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. At least 3 years of experience in a call center or customer service role. 2. Strong communication skills, both verbal and written. 3. Ability to work in a fast-paced and dynamic environment. 4. Excellent customer service skills with a focus on providing a positive customer experience. 5. Proficiency in basic computer skills and experience using customer service software. 6. Adaptable and able to handle multiple tasks simultaneously. 7. Motivated to meet and exceed performance goals. 8. Innovative thinking and problem-solving skills. 9. People management skills to handle difficult customer interactions.

Benefits: 1. Paid sick leave for eligible employees. 2. Remote work flexibility for a better work-life balance. 3. Travel & spending expenses for work-related activities. 4. Opportunities for professional growth and development within the company.

Working Environment: At Apple India, we uphold the highest standards of ethical conduct and integrity. Our employees are expected to maintain a professional and respectful work environment at all times.

Equal Opportunity Statement: Apple India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.