Chat Support Assistant

Job Description:

Apple India is seeking a dedicated and dynamic Chat Support Assistant to join our team in Bangalore, Karnataka. This part-time role at Associate Level requires a minimum of 3 years of experience in customer service or technical support.

Responsibilities: 1. Provide excellent customer service and technical support through chat for Apple products and services. 2. Assist customers with product inquiries, troubleshooting, and problem resolution. 3. Maintain a high level of professionalism and empathy while interacting with customers. 4. Work independently to manage multiple chat conversations simultaneously. 5. Collaborate with other teams to escalate complex issues and provide timely solutions. 6. Utilize strategic planning to ensure efficient and effective chat support. 7. Communicate effectively and clearly to convey information to customers. 8. Document all interactions accurately and thoroughly in the chat system. 9. Stay up-to-date on Apple products, services, and policies to provide accurate information to customers.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Independent and energetic personality traits. 3. Strong strategic planning and communication skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Technical proficiency and familiarity with Apple products preferred. 6. Excellent problem-solving skills and attention to detail.

Benefits: 1. Free food provided during work hours. 2. Paid Time Off (PTO) for eligible employees. 3. Medical coverage for employees and their dependents.

Working Environment: At Apple India, we strive to spark creativity and motivation in an environment that inspires greatness. Our team values collaboration, innovation, and continuous learning to deliver the best customer experience possible.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Apple India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.