Chat Support Assistant

Job Description:

Lenskart is seeking a Chat Support Assistant to join our team in Kolkata, West Bengal. As a part-time entry-level position, this role is perfect for individuals looking to gain valuable experience in customer service and support.

Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and efficient manner - Provide accurate information regarding products, services, and policies - Assist customers with placing orders, tracking shipments, and resolving any concerns or complaints - Collaborate with other team members to ensure a seamless customer experience - Maintain a positive and professional attitude at all times - Meet or exceed performance metrics and goals set by the company

Requirements: - No prior experience required - Independent and reliable with the ability to work effectively in a remote setting - Strong time management skills to handle multiple chat conversations simultaneously - A cooperative attitude to work well within a team environment - Ability to quickly learn and adapt to new processes and systems

Benefits: - Gym membership to promote a healthy work-life balance - Vision insurance to support your eye health - Company-provided equipment for optimal performance

Working Environment: At Lenskart, we believe in fostering a culture of curiosity and questioning to stimulate innovation and growth. We encourage our employees to continuously learn and develop their skills to drive the success of our company.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Lenskart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.