Chat Support Associate

Job Description:

1mg is seeking a reliable and passionate Chat Support Associate to join our team in Mumbai, Maharashtra. As an Entry Level position, this role is perfect for individuals with 1 year of experience who are looking to start their career in the healthcare industry.

Responsibilities: - Providing timely and accurate responses to customer inquiries through chat support - Ensuring high levels of customer satisfaction by resolving issues efficiently and effectively - Collaborating with other team members to improve processes and enhance the customer experience - Utilizing project management skills to prioritize and manage multiple tasks simultaneously - Analyzing customer feedback to identify trends and areas for improvement

Requirements: - Strong communication skills and attention to detail - Ability to work effectively in a fast-paced environment - Proficiency in using chat support software and other relevant tools - Prior experience in customer service or support is a plus - Passion for helping others and a desire to make a positive impact

Personality Traits: - Reliable: We are looking for someone who can be counted on to deliver high-quality support consistently - Passionate: A genuine interest in healthcare and a desire to help customers with their needs

Soft Skills: - Project Management: Ability to organize tasks and prioritize effectively to ensure timely resolution of customer inquiries - Analysis: A knack for identifying patterns and trends in customer feedback to improve our services

Company Benefits: - Travel opportunities: Occasional travel for training or professional development - Training & professional development: Opportunities to enhance your skills and grow within the company - Free accommodation: During travel for work-related purposes

Working Environment: At 1mg, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, continuous learning, and a passion for making a difference in the healthcare industry.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: 1mg is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and strive to provide equal opportunities for everyone.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.