Chat Support Manager

Job Description:

We are seeking a passionate and confident Chat Support Manager to join our team at Quikr in Kolkata, West Bengal, India. As a mid-to-senior level position, you will be responsible for managing our chat support team and ensuring excellent customer service to all our users.

Responsibilities: 1. Manage a team of chat support representatives, ensuring they meet performance targets and provide exceptional service to customers. 2. Develop and implement strategies to improve chat support efficiency and effectiveness. 3. Monitor chat support conversations for quality assurance and provide feedback to team members. 4. Handle escalated customer queries and ensure timely resolutions. 5. Collaborate with other departments to address customer issues and improve overall customer experience. 6. Analyze chat support data to identify trends and opportunities for improvement. 7. Train, onboard, and mentor new chat support team members. 8. Stay up-to-date on industry trends and best practices in chat support management.

Requirements: 1. 8 years of experience in customer service, with at least 2 years in a supervisory or managerial role. 2. Excellent communication skills, both written and verbal. 3. Strong planning and critical thinking skills. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Experience with chat support platforms and tools. 6. Bachelor's degree in business administration or a related field preferred.

Personality Traits: - Passionate - Confident

Soft Skills: - Planning - Critical thinking

Benefits: - Free accommodation - Travel & spending expenses - Vision insurance

Working Environment: At Quikr, we believe in giving back to the community through corporate social responsibility initiatives. As a Chat Support Manager, you will have the opportunity to be part of these initiatives and make a positive impact on society.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Quikr is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.