Chat Support Manager

NoBroker is seeking a dynamic and experienced Chat Support Manager to join our team in Delhi. As a part-time Associate Level position, the Chat Support Manager will be responsible for overseeing the chat support team, ensuring exceptional customer service, and driving efficiency in our chat support operations.

Responsibilities: - Manage and lead a team of chat support agents to provide timely and accurate responses to customer inquiries - Develop and implement chat support strategies to improve customer satisfaction and drive efficiency - Monitor chat support performance metrics and implement process improvements as needed - Train and mentor chat support agents to enhance their skills and knowledge - Collaborate with other departments to ensure a seamless customer experience across all channels - Handle escalated customer inquiries and provide resolutions in a professional and timely manner - Analyze chat support data to identify trends and opportunities for improvement

Requirements: - 5 years of experience in customer service or chat support role - Reliable and resilient personality traits - Strong negotiation and strategic planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Familiarity with chat support software and tools - Knowledge of customer service best practices - Bachelor's degree in Business Administration or related field preferred

Benefits: - Medical coverage - Parental leave - Relocation allowance

Working Environment: At NoBroker, we encourage calculated risk-taking to drive innovation and progress. Our team thrives in a dynamic and collaborative environment where new ideas are always welcome.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: NoBroker is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.