Chat Support Manager

Job Description:

Snapdeal is seeking a part-time Chat Support Manager to join our team in Chennai, Tamil Nadu. As an Associate Level position, the ideal candidate should have at least 5 years of experience in customer service or chat support roles.

Responsibilities: - Manage a team of chat support agents, ensuring they provide exceptional customer service and resolve inquiries in a timely manner - Develop and implement chat support strategies to improve efficiency and customer satisfaction - Monitor chat support metrics and performance data to identify areas of improvement and make data-driven decisions - Work closely with other departments to address customer escalations and provide solutions - Train and onboard new chat support agents, ensuring they are equipped with the necessary knowledge and skills - Stay up-to-date with industry trends and best practices in chat support services - Provide regular feedback and performance evaluations to chat support agents

Requirements: - Strong communication skills, both written and verbal - Ability to work under pressure and handle multiple tasks simultaneously - Experience in managing a team of customer service or chat support agents - Passionate about delivering excellent customer service and exceeding customer expectations - Confident in leading a team and making decisions - Excellent planning and strategic planning skills - Proficiency in chat support software and tools - Experience in analyzing chat support metrics and data

Benefits: - Visa sponsorship for eligible candidates - Relocation allowance for candidates moving to Chennai - Life insurance coverage

Working Environment: At Snapdeal, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. Our diverse team works together to achieve our common goals while celebrating individual contributions.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Snapdeal is an equal opportunity employer and values diversity in the workplace. We are committed to creating a work environment free from discrimination and harassment, where all employees can thrive and contribute to the company's success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.