Chat Support Manager

Job Description:

We are seeking a highly motivated Chat Support Manager to join our team at Snapdeal in Delhi, India. As a Chat Support Manager, you will be responsible for overseeing the day-to-day operations of our chat support team, ensuring that our customers receive prompt and accurate assistance with their inquiries. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Lead and manage a team of chat support agents, providing guidance, training, and support as needed - Monitor chat support metrics and KPIs to ensure team performance meets or exceeds expectations - Develop and implement strategies to improve chat support efficiency and customer satisfaction - Work closely with other department managers to ensure seamless communication and coordination - Handle escalated customer inquiries and complaints in a professional manner - Conduct regular performance evaluations and provide feedback to team members - Keep abreast of industry trends and best practices in chat support management

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of success in managing chat support teams in a fast-paced environment - Strong communication and leadership skills - Excellent problem-solving abilities - Hardworking and energetic personality - Strong analytical and strategic planning skills - Ability to work well under pressure and meet tight deadlines

Benefits: - Retirement plan - Relocation allowance - Free accommodation - Support employees in their personal and professional development

Equal Opportunity Statement: Snapdeal is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: June 29, 2024

If you meet the requirements and are excited about the opportunity to join Snapdeal as a Chat Support Manager, we invite you to apply today. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.