Chat Support Manager

Job Description:

We are looking for a reliable and driven Chat Support Manager to join our team at Bharat Heavy Electricals Limited in Bangalore, Karnataka, IN. As the Chat Support Manager, you will be responsible for overseeing the chat support team and ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities: - Manage and lead the chat support team to provide excellent customer service - Train and onboard new team members - Develop and implement chat support strategies to improve customer satisfaction - Monitor chat performance metrics and make data-driven decisions to enhance the customer experience - Collaborate with other departments to resolve customer issues and improve processes - Stay up to date on industry trends and best practices in chat support

Requirements: - 7 years of experience in a customer service or chat support role - Excellent time management skills - Creative problem-solving abilities - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Travel opportunities - Paid sick leave - Company equipment provided

Working Environment: At Bharat Heavy Electricals Limited, we prioritize quality in all aspects of our work, products, and services. As a Chat Support Manager, you will play a crucial role in upholding this commitment to excellence.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: Bharat Heavy Electricals Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.