Remote Chat Support Manager

As the Remote Chat Support Manager at InMobi, based in Kolkata, West Bengal, IN, you will be responsible for overseeing a team of remote chat support agents to ensure exceptional customer service and satisfaction. This part-time position is ideal for someone with Mid-to-Senior Level experience in a similar role, with at least 7 years of relevant experience.

Key responsibilities include: 1. Leading and motivating a team of remote chat support agents to deliver outstanding customer service. 2. Monitoring chat support interactions to ensure quality and adherence to company policies and procedures. 3. Developing and implementing training programs to enhance the skills and knowledge of chat support agents. 4. Analyzing data and trends to identify areas for improvement and optimization. 5. Collaborating with other teams within the company to address customer issues and improve overall customer experience. 6. Providing regular reports and updates to senior management on chat support performance and key metrics. 7. Making strategic decisions to drive efficiency and effectiveness within the chat support team. 8. Handling escalated customer issues and ensuring timely resolution.

Requirements: 1. Proven experience in a chat support management role, preferably in a remote setting. 2. Excellent communication and interpersonal skills. 3. Strong decision-making and problem-solving abilities. 4. Ability to work independently and prioritize tasks effectively. 5. Planning and organizational skills. 6. Proficiency in data analysis and reporting. 7. Experience with customer service software and tools.

Benefits: InMobi offers training and professional development opportunities for all employees. Additionally, the company provides transportation for remote employees and covers travel and spending expenses related to work.

In our working environment, we leverage data to inform decisions and drive strategic initiatives to improve customer service and satisfaction.

Deadline to apply: July 5, 2024

Equal opportunity statement: InMobi is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.