Chat Support Manager - Work from home

Job Description:

Tech Mahindra is looking for a Chat Support Manager to work from home in Mumbai, Maharashtra. As a part-time position at the mid-to-senior level, the Chat Support Manager will be responsible for managing a team of chat support agents and ensuring exceptional customer service through various online platforms.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance evaluations - Monitor chat support interactions to ensure quality and adherence to company policies - Implement strategies to improve customer satisfaction and retention - Analyze chat support data and metrics to identify trends and areas for improvement - Collaborate with other departments to provide a seamless customer experience - Develop and implement chat support processes and procedures to streamline operations

Requirements: - Bachelor's degree in a related field - Minimum of 8 years of experience in customer service or chat support - Proven experience managing a team - Strong communication and interpersonal skills - Ability to work independently and adapt to changing priorities - Persuasion and critical thinking skills - Proficiency in Microsoft Office and chat support software

Personality Traits: - Adaptable: Able to adjust to different situations quickly and effectively - Independent: Capable of working autonomously and making decisions without constant supervision

Benefits: - Free accommodation for remote work - Dental insurance - Paid sick leave

Working Environment: Tech Mahindra offers a flexible environment that adapts to change with speed and efficiency. Employees have the opportunity to work from home and collaborate with team members across different locations.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Tech Mahindra is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected category.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.