Chat Support Manager - Work from home

Job Description:

Apple India is seeking a Chat Support Manager to join our team on a part-time basis, working remotely from Chennai, Tamil Nadu. As an associate level position, we require a minimum of 5 years of relevant experience in customer support or a related field. The ideal candidate will be hardworking, motivated, possess strong project management skills, and be persuasive in their communication.

Responsibilities: 1. Manage a team of chat support representatives, providing guidance, support, and training as needed. 2. Monitor chat support performance metrics and implement strategies for improvement. 3. Handle escalated customer inquiries and provide resolutions in a timely and professional manner. 4. Collaborate with other teams to ensure a seamless customer experience across all channels. 5. Develop and implement chat support best practices to enhance customer satisfaction and efficiency. 6. Conduct regular performance reviews and provide feedback to chat support team members. 7. Stay up-to-date on industry trends and implement new technologies or processes to improve chat support operations.

Requirements: 1. 5+ years of experience in customer support or a related field. 2. Excellent project management skills with the ability to multitask and prioritize effectively. 3. Strong persuasion skills to influence team members and drive results. 4. Proficiency in chat support software and other communication tools. 5. Excellent written and verbal communication skills. 6. Ability to work independently and remotely from home. 7. Bachelor's degree in a relevant field preferred.

Benefits: 1. Parental leave for new parents. 2. Remote work flexibility for a better work-life balance. 3. Dental insurance for all employees.

Working Environment: At Apple India, we encourage a culture of ongoing learning and development to support the personal and professional growth of our team members. We believe in providing opportunities for career advancement and fostering a supportive work environment for all employees.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Apple India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.