Chat Support Representative

Job Description:

Vedantu, a leading online education platform based in Mumbai, Maharashtra, is seeking a Chat Support Representative to join our dynamic team on a part-time basis at the Associate Level. The ideal candidate should have at least 4 years of experience in customer service roles.

Responsibilities: - Provide real-time chat support to customers on our platform - Resolve customer inquiries, issues, and complaints in a professional and timely manner - Assist customers with product information, account management, and troubleshooting - Collaborate with other teams to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Continuously strive to improve customer satisfaction and retention rates - Stay informed about industry trends and best practices in customer support

Requirements: - Independent and confident personality traits - Strong emotional intelligence and negotiation skills - Excellent communication and problem-solving abilities - Proven track record of delivering exceptional customer service - Ability to multitask and work well under pressure - Proficiency in using chat support tools and CRM systems - Bachelor's degree in a related field is preferred

Benefits: - Joining Bonus for successful candidates - Travel and spending expenses covered - Relocation allowance for candidates outside of Mumbai - Opportunities for ongoing learning and career development

Equal Opportunity Statement: Vedantu is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds to apply.

Deadline to apply: June 7, 2024

If you meet the requirements and are looking to join a team that values personal and professional growth, we encourage you to apply for this exciting opportunity at Vedantu!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.