Chat Support Specialist

Dream11 is seeking a motivated and energetic Chat Support Specialist to join our team in Bangalore, Karnataka. This is a part-time, entry-level position with the opportunity to gain valuable experience in the fast-growing fantasy sports industry.

Responsibilities: - Provide timely and accurate responses to customer inquiries via chat - Assist customers with account-related issues, payment processing, and general troubleshooting - Proactively engage with customers to upsell and cross-sell products and services - Collaborate with other team members to continuously improve the customer support experience - Leverage data and analytics to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 1 year of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong persuasion skills and the ability to think creatively to solve problems - Ability to work independently and as part of a team - Proficiency in using chat support software and other relevant tools - Motivated and energetic personality traits are essential

Benefits: - Travel and spending expenses covered - Medical coverage - Paid Time Off (PTO)

Working environment: At Dream11, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer support and creating a positive work environment for all employees.

Deadline to apply: June 3, 2024

Equal Opportunity Statement: Dream11 is an equal opportunity employer and encourages applications from all qualified individuals. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.