Chat Support Specialist

Job description:

Apple India is seeking a part-time Chat Support Specialist to join our team in Chennai, Tamil Nadu. As an Associate Level specialist with at least 3 years of experience, you will be responsible for providing exceptional customer service and technical support through our online chat platform.

Responsibilities: - Engage with customers in a professional and friendly manner to address their inquiries and concerns through chat support. - Provide technical support for Apple products and services, troubleshooting issues and guiding customers through solutions. - Utilize Apple's resources and knowledge base to provide accurate information and assistance to customers. - Document customer interactions and feedback to improve the quality of service and customer satisfaction. - Collaborate with other team members and departments to ensure a seamless customer experience.

Requirements: - Proven experience in customer service or technical support roles. - Excellent written and verbal communication skills. - Strong attention to detail and problem-solving abilities. - Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously. - Strong presentation skills to effectively communicate with customers. - Must be driven to provide excellent customer service and strive for continuous improvement.

Personality traits: - Driven - Adaptable

Soft skills: - Presentation - Attention to detail

Benefits: - Company transportation - Paid overtime - Training and professional development opportunities

Working environment: Thrive in an environment that embraces and navigates change seamlessly.

Equal opportunity statement: Apple India is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: 2024-07-14

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Chat Support Specialist position at Apple India in Chennai, Tamil Nadu. Join us in providing world-class support to our customers and enhancing their experience with Apple products and services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.