Chat Support Specialist - Work from home

Job Description:

Urban Ladder is seeking a passionate and confident Chat Support Specialist to join our team on a part-time, work-from-home basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer support.

Responsibilities: - Respond to customer inquiries efficiently and professionally via chat - Provide accurate information about products, promotions, and policies - Troubleshoot and resolve customer issues in a timely manner - Collaborate with other team members to ensure optimal customer satisfaction - Maintain a high level of customer service at all times

Requirements: - Excellent written communication skills in English - Ability to work independently and manage time effectively - Strong research skills to provide customers with accurate information - Must be passionate about helping customers and confident in handling various situations - Ability to manage conversations with multiple customers simultaneously

Personality Traits: - Passionate: About providing excellent customer service and exceeding expectations - Confident: In your ability to handle challenging customer interactions

Soft Skills: - People management: Ability to engage with customers effectively and build rapport - Research: Ability to quickly find answers to customer inquiries

Benefits: - Disability insurance - Company equipment provided - Retirement plan options

Working Environment: - Uphold the highest standards of ethical conduct and integrity - Supportive team environment where collaboration and open communication are valued

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Urban Ladder is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.