Client Relations Assistant

Job Description:

Myntra is looking for a dynamic and driven Client Relations Assistant to join our team in Delhi, India. As a Client Relations Assistant, you will be responsible for maintaining positive relationships with our clients, resolving any issues that may arise, and ensuring their overall satisfaction with our products and services.

Responsibilities: 1. Communicate with clients via phone, email, and in-person meetings to address any concerns or inquiries they may have. 2. Proactively reach out to clients to gather feedback on their experience with our products and services. 3. Assist clients with order placement, returns, and exchanges. 4. Work closely with the sales team to ensure a seamless transition for clients from the sales process to post-sale support. 5. Analyze client data to identify trends and opportunities for improvement in our client relations strategy. 6. Collaborate with various departments within the company to resolve complex client issues. 7. Create and maintain detailed client records in our CRM system.

Requirements: 1. 4 years of experience in a client-facing role. 2. Resilient and driven personality traits. 3. Strong problem-solving and analytical skills. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and prioritize tasks effectively. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Ability to work independently and as part of a team. 8. Bachelor's degree in Business Administration or a related field.

Benefits: - Parental leave - Disability insurance - Profit sharing - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.