Client Relations Associate - Work from home

Job Description:

We are looking for a confident and motivated Client Relations Associate to join our team at Samsung India. This is a part-time role that can be done from the comfort of your own home, providing you with the flexibility to work around your schedule. As an Entry Level position, no prior experience is required, making this an excellent opportunity for recent graduates or individuals looking to kickstart their career in client relations.

Responsibilities: - Serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring customer satisfaction - Build and maintain strong relationships with clients through regular communication and exceptional service - Collaborate with internal teams to address client needs and deliver solutions - Monitor client accounts and identify opportunities to upsell or cross-sell products and services - Track and analyze client feedback to identify trends and improve overall client experience - Provide timely and accurate responses to client inquiries via phone, email, and chat - Stay up-to-date on industry trends and best practices in client relations

Requirements: - Confident and motivated individual with a passion for delivering exceptional customer service - Strong adaptability and problem-solving skills to handle diverse client needs - Excellent analytical abilities to interpret client data and feedback - Strong communication skills, both written and verbal - Ability to work independently and manage time effectively - Proficient with Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration, Marketing, or related field preferred

Benefits: - Paid sick leave - Relocation allowance for eligible candidates - Profit sharing opportunities - Flexible work-from-home arrangement

Working Environment: At Samsung India, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to excellence and innovation, with a focus on creating value for our clients and customers.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Samsung India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We believe in creating a diverse and inclusive work environment where all employees can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.