Remote Client Relations Representative

Job Description:

Paytm is looking for a dedicated and adaptable Remote Client Relations Representative to join our team in Kolkata, West Bengal. As an Associate Level employee, you will be responsible for managing client relationships remotely and ensuring customer satisfaction.

Responsibilities: 1. Act as the main point of contact for clients, addressing their inquiries and concerns in a timely manner. 2. Develop and maintain strong, long-lasting client relationships through regular communication and follow-ups. 3. Collaborate with internal teams to ensure client needs are met and issues are resolved promptly. 4. Proactively identify opportunities for upselling or cross-selling products or services to existing clients. 5. Keep accurate records of client interactions and transactions using our CRM system. 6. Stay up-to-date on industry trends and competitor activities to provide clients with relevant information and insights. 7. Participate in training sessions and professional development activities to enhance skills and knowledge.

Requirements: 1. Bachelor’s degree in Business Administration or a related field. 2. Minimum of 4 years of experience in client relations or customer service roles. 3. Strong communication and interpersonal skills. 4. Attention to detail and excellent organizational abilities. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in using CRM software and other relevant tools. 7. Demonstrated ability to adapt to changing circumstances and deliver results under pressure.

Beneficial Skills: 1. Planning and strategic thinking abilities. 2. Ability to analyze data and draw actionable insights. 3. Knowledge of financial services or e-commerce industry.

Benefits: 1. Training & professional development opportunities to enhance skills and knowledge. 2. Paid sick leave for unexpected absences. 3. Medical coverage for health-related needs.

Working Environment: We encourage a culture of ongoing learning and development for personal and professional growth. We strive to provide a supportive and inclusive work environment where employees can thrive and excel.

Equal Opportunity Statement: Paytm is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Interested candidates should submit their application by June 25, 2024. We look forward to reviewing your qualifications and experience for this exciting opportunity at Paytm.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.