Client Relations Specialist

Job Description:

Tech Mahindra is seeking a part-time Client Relations Specialist to join our team in Kolkata, West Bengal, IN. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client relations or a related field. The Client Relations Specialist will be responsible for maintaining and enhancing client relationships, ensuring customer satisfaction, and driving business growth.

Responsibilities: - Serve as the main point of contact for client inquiries, concerns, and requests - Proactively engage with clients to understand their needs and provide solutions - Build and maintain strong relationships with clients through regular communication and follow-ups - Work closely with internal teams to address client needs and resolve any issues in a timely manner - Identify opportunities to upsell and cross-sell products or services to existing clients - Analyze client feedback and data to improve service offerings and client experience - Assist in the development of client retention strategies and initiatives - Collaborate with sales and marketing teams to support client acquisition efforts

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 3+ years of experience in client relations, customer service, or a similar role - Motivated and adaptable personality traits - Strong analytical and negotiation skills - Excellent communication and interpersonal abilities - Ability to work independently and in a team environment - Proficiency in Microsoft Office suite and CRM software - Experience in the tech industry is a plus

Benefits: - Paid Time Off (PTO) - Vision insurance - Employee discounts

Working Environment: At Tech Mahindra, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and a growth mindset in all our employees. Join us in shaping the future of technology while developing your skills and advancing your career.

Equal Opportunity Statement: Tech Mahindra is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-01

Don't miss this opportunity to join a leading tech company and make a positive impact on our clients' success. Apply now to become our next Client Relations Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.