Client Relations Specialist

Job Description:

We are currently seeking a Client Relations Specialist to join our team at Icertis in Chennai, Tamil Nadu, IN. As a Client Relations Specialist, you will be responsible for managing and maintaining relationships with our clients to ensure their satisfaction and retention. This role requires strong communication skills, a customer-focused mindset, and the ability to work well under pressure.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Proactively engage with clients to understand their needs and provide solutions to meet those needs - Collaborate with internal teams to coordinate client requests, resolve issues, and deliver exceptional service - Develop and maintain strong relationships with clients to promote loyalty and retention - Monitor client satisfaction and make recommendations for improvement - Assist in the development of client retention strategies and initiatives

Requirements: - 2 years of experience in client relations or customer service role - Resilient and energetic personality traits - Excellent communication skills - Strong time management skills - Ability to work well in a fast-paced environment - Associate level seniority - Equal Opportunity Employer

Benefits: - Retirement plan - Paid overtime - Medical coverage

Working Environment: Join our team at Icertis and achieve success in a high-energy workplace focused on delivering impactful results. We offer a supportive and collaborative work environment where your contributions are valued and recognized.

Deadline to apply: June 12, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role as a Client Relations Specialist, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.