Remote Client Service Assistant

Job Description:

Tata Steel is seeking a Remote Client Service Assistant to join our team in Mumbai, Maharashtra. This part-time entry-level position is perfect for individuals with at least 1 year of experience who are hardworking, confident, detail-oriented, and possess strong problem-solving skills.

Responsibilities: - Provide exceptional customer service to clients through various remote channels such as email, chat, and phone - Assist clients with inquiries, issues, and requests in a timely and professional manner - Update client profiles and maintain accurate records in the company database - Collaborate with team members to ensure seamless communication and coordination of client services - Handle incoming and outgoing correspondence with clients and internal stakeholders - Identify opportunities to improve client satisfaction and retention through proactive communication and problem resolution - Contribute to the overall success of the client service department by actively participating in meetings and training sessions

Requirements: - 1 year of experience in a customer service or administrative role - Strong communication skills and ability to interact with clients in a professional manner - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and manage priorities effectively - Attention to detail and strong organizational skills - Ability to adapt to a fast-paced and dynamic work environment - Bachelor's degree in Business Administration or relevant field preferred

Benefits: - Relocation allowance for eligible candidates - Parental leave for qualifying employees - Free accommodation for remote work arrangements - Opportunities for career growth and development within the organization

Equal Opportunity Statement: Tata Steel is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline of May 18, 2024. We look forward to welcoming you to our team at Tata Steel!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.