Client Service Associate - Work from home

Job Description:

BigBasket is seeking a driven and detail-oriented Client Service Associate to join our remote team in Delhi. As a Client Service Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met efficiently and effectively. This role is part-time and entry level, making it a great opportunity for individuals looking to gain experience in the customer service industry.

Responsibilities: - Manage and respond to client inquiries and concerns in a timely manner via phone, email, and chat - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete information to clients - Keep records of client interactions, transactions, and feedback - Collaborate with the sales team to ensure a seamless client experience - Stay up-to-date on industry trends and best practices - Assist in developing and implementing innovative customer service strategies

Requirements: - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Resilient and confident personality - Analytical and innovative thinker - Ability to prioritize and manage time effectively - Strong attention to detail - High school diploma or equivalent

Benefits: - Life insurance - Training and professional development opportunities - Visa sponsorship for qualified candidates

Working Environment: At BigBasket, we foster transparency and open dialogue for effective communication at all levels. Our remote team operates in a supportive and collaborative environment where every team member's voice is heard and valued.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: BigBasket is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.