Client Service Officer

Job Description:

As a Client Service Officer at Vedantu in Mumbai, Maharashtra, IN, you will be responsible for providing exceptional customer service to our clients. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their career in client relations.

Responsibilities: 1. Answer client inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients with account setup, billing questions, and technical support. 3. Maintain accurate records of client interactions and transactions. 4. Identify and escalate priority issues to the appropriate team member. 5. Collaborate with colleagues worldwide to ensure a seamless client experience. 6. Proactively research industry trends and updates to better assist clients. 7. Meet and exceed customer satisfaction targets.

Requirements: 1. Independent and confident individual who can think on their feet. 2. Strong time management skills to prioritize multiple tasks effectively. 3. Ability to conduct research quickly and accurately. 4. Excellent communication skills, both written and verbal. 5. Bachelor's degree in a related field preferred, but not required. 6. Proficiency in MS Office and CRM software.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Vision and dental insurance for your well-being. 3. Opportunity to work in a diverse and inclusive global environment.

Equal Opportunity Statement: Vedantu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We welcome candidates from all backgrounds to apply.

Deadline to apply: May 18, 2024

Don't miss out on this exciting opportunity to join a dynamic team at Vedantu! Apply now to become a Client Service Officer and kickstart your career in client relations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.