Client Support Assistant

Job Description:

Policybazaar is looking for a Client Support Assistant to join our team in Chennai, Tamil Nadu. As a Client Support Assistant, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.

Responsibilities: 1. Handle incoming client inquiries via phone, email, and chat 2. Provide accurate information about our products and services to clients 3. Assist clients in navigating our website and online tools 4. Resolve client complaints and issues in a timely and efficient manner 5. Collaborate with other team members to ensure a seamless client experience 6. Maintain accurate records of client interactions and transactions 7. Assist in upselling and cross-selling products to existing clients 8. Continuously strive to improve customer satisfaction and retention rates

Requirements: 1. 3 years of experience in customer service or a related field 2. Independent and resourceful personality traits 3. Strong decision-making and creativity skills 4. Excellent communication and interpersonal skills 5. Ability to multitask and work well under pressure 6. Proficiency in MS Office and CRM software 7. High school diploma or equivalent required 8. Flexibility to work part-time hours as needed

Benefits: 1. Paid sick leave 2. Retirement plan 3. Dental insurance

Working Environment: At Policybazaar, you will thrive in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing the best possible service to our clients, and we value teamwork, innovation, and continuous improvement.

Equal Opportunity Statement: Policybazaar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-01

If you meet the requirements and are ready to make a difference in the lives of our clients, we encourage you to apply for the Client Support Assistant position at Policybazaar in Chennai, Tamil Nadu.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.