Client Support Assistant

Job Description:

Cleartrip is looking for a confident and driven Client Support Assistant to join our team in Delhi. As an entry-level position, this role is perfect for individuals with at least 1 year of experience who are looking to kickstart their career in the travel industry.

Responsibilities: - Assist clients with booking flights, hotels, and other travel arrangements - Provide excellent customer service through phone, email, and chat support - Troubleshoot and resolve any client issues or complaints in a timely manner - Process cancellations and refunds as needed - Work closely with the sales and operations teams to ensure smooth communication and coordination - Maintain accurate records of client interactions and transactions - Stay up-to-date on industry trends and best practices to provide the most relevant information to clients - Collaborate with colleagues to improve overall team performance and customer satisfaction

Requirements: - 1 year of experience in a customer service or client support role - Confident and driven personality - Strong adaptability and decision-making skills - Excellent communication and interpersonal abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in MS Office and CRM software - Bachelor's degree in a related field is preferred, but not required

Benefits: - Training and professional development opportunities - Profit sharing - Free food during working hours - Opportunity to thrive in an environment that embraces and navigates change seamlessly

Equal Opportunity Statement: Cleartrip is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Discrimination based on race, gender, age, religion, sexual orientation, or any other factor will not be tolerated. All qualified applicants will receive consideration for employment without regard to any basis protected by applicable law.

Deadline to apply: May 6, 2024

If you meet the requirements and are excited about the opportunity to join Cleartrip as a Client Support Assistant, we encourage you to apply before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.