Client Support Assistant

Job description:

Xiaomi India is seeking a Client Support Assistant to join our dynamic team in Bangalore, Karnataka. As a Client Support Assistant, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: - Communicate with clients via phone, email, and in person to address their inquiries and concerns - Assist clients with product information, troubleshooting, and resolving technical issues - Maintain accurate client records and update customer databases - Collaborate with internal teams to ensure timely resolution of client issues - Provide feedback to management on client trends and common issues - Assist with client onboarding and training as needed - Perform administrative tasks to support the client support team

Requirements: - 3 years of experience in a client support or customer service role - Energetic and passionate about providing exceptional customer support - Strong presentation and strategic planning skills - Excellent communication and interpersonal skills - Ability to multi-task and prioritize in a fast-paced environment - Proficiency in MS Office - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free food provided during working hours - Paid overtime opportunities - Vision insurance coverage for eligible employees

Working environment: As a Client Support Assistant at Xiaomi India, you will work in a dynamic and data-driven environment where decisions are informed by data and strategic initiatives are at the forefront of our operations.

Deadline to apply: July 3, 2024

Equal opportunity statement: Xiaomi India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.