Client Support Associate

Job Description:

Dell Technologies India is seeking a passionate and dedicated Client Support Associate to join our team in Kolkata, West Bengal. As a part-time Associate Level role, you will be responsible for effectively supporting our clients in resolving their technical issues and ensuring overall customer satisfaction.

Responsibilities: 1. Provide timely and accurate technical support to clients via phone, email, or chat. 2. Troubleshoot and resolve hardware and software issues for clients. 3. Assist clients in setting up and configuring their systems. 4. Document all client interactions and resolutions in the CRM system. 5. Escalate complex issues to the appropriate teams for further investigation. 6. Proactively identify and address any recurring technical issues for clients. 7. Collaborate with other team members to ensure a seamless customer support experience.

Requirements: 1. Minimum of 2 years of experience in a client support role. 2. Strong problem-solving skills and ability to think on your feet. 3. Excellent planning and organization skills to prioritize and manage client requests effectively. 4. Passion for delivering exceptional customer service. 5. Dedication to providing timely and accurate support to clients. 6. Ability to work independently as well as part of a team. 7. Good communication skills, both written and verbal.

Benefits: 1. Medical coverage for all employees. 2. Parental leave for new parents. 3. Travel opportunities for job-related events or training.

Working Environment: At Dell Technologies India, we are committed to supporting our employees in their personal and professional development. As a Client Support Associate, you will have access to resources and opportunities to grow and thrive in your role.

Equal Opportunity Statement: Dell Technologies India is an equal opportunity employer and is committed to providing a diverse, inclusive, and accessible work environment for all employees. We welcome and encourage applications from individuals of all backgrounds and abilities.

Deadline to Apply: June 21, 2024

Join our team at Dell Technologies India and make a difference in the world of client support! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.