Client Support Manager

Job Description:

We are looking for a dedicated and reliable Client Support Manager to join our team at Bharti Airtel in Delhi. This part-time position at the Associate Level requires a minimum of 5 years of experience in client support or related field.

Responsibilities: - Manage client relationships and provide exceptional customer support - Develop a deep understanding of client needs and provide tailored solutions - Handle client inquiries and resolve any issues in a timely manner - Coordinate with internal teams to ensure smooth delivery of services to clients - Monitor client satisfaction levels and address any areas for improvement - Prepare reports on client feedback and deliver insights to management - Assist with account management and upselling opportunities - Support the sales team with client presentations and proposals

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in client support or a similar role - Strong time management and attention to detail skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office suite - Willingness to travel occasionally for client meetings

Benefits: - Travel and spending expenses covered - Paid sick leave - Opportunities for career growth and advancement - Exposure to diverse client industries - Travel opportunities for client events and conferences

Working Environment: At Bharti Airtel, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, innovation, and a can-do attitude. Our team is supportive, collaborative, and focused on delivering exceptional service to our clients.

Equal Opportunity Statement: Bharti Airtel is an equal opportunity employer and we welcome applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive and supportive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.