Client Support Manager

Job Description:

Ather Energy is seeking a Client Support Manager to join our team in Mumbai, Maharashtra, IN. This part-time position at the Associate Level requires a minimum of 5 years of experience in client support or a related field. The ideal candidate will be hardworking, resourceful, detail-oriented, and possess a high level of emotional intelligence.

Responsibilities: - Provide exceptional client support through multiple channels such as phone, email, and in-person meetings - Manage client relationships and ensure customer satisfaction - Monitor and analyze client feedback to identify areas for improvement - Collaborate with internal teams to address client needs and resolve issues in a timely manner - Develop and maintain client support documentation and training materials - Assist in the onboarding process for new clients and provide ongoing support as needed - Conduct regular client satisfaction surveys and implement strategies to improve overall satisfaction - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in a related field - 5+ years of experience in client support or a similar role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Excellent organizational and time management skills - Attention to detail and a high level of emotional intelligence

Benefits: - Company-provided equipment - Dental insurance - Free food

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Ather Energy, you will have the opportunity to work with a diverse team of professionals who are passionate about revolutionizing the electric vehicle industry.

Equal Opportunity Statement: Ather Energy is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected status. We are committed to creating a diverse and inclusive environment for all employees.

Deadline to apply: May 18, 2024. Apply now to join our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.