Client Support Manager

Job Description:

As a Client Support Manager at Udaan, you will be responsible for managing and overseeing all aspects of client support to ensure a high level of customer satisfaction and retention. You will work closely with the sales and operations teams to ensure seamless communication and coordination to meet client needs.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner - Develop and maintain strong relationships with clients to understand their needs and preferences - Monitor client service metrics and implement strategies to continuously improve service quality - Coordinate with internal teams to ensure accurate and timely delivery of products and services to clients - Analyze client feedback and provide actionable insights to improve products and services - Train and mentor junior client support staff to enhance their skills and knowledge - Identify new business opportunities and work towards expanding the client base - Prepare and deliver regular reports on client support performance and client satisfaction

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 8+ years of experience in client support or customer service roles - Proven track record of managing client relationships and achieving customer satisfaction - Excellent communication and interpersonal skills - Resilient and reliable personality with the ability to handle challenging situations with professionalism - Strong attention to detail and adaptability to changing environments - Ability to work independently and as part of a team - Prior experience in a leadership or managerial role is preferred

Benefits: - Training and professional development opportunities - Paid overtime - Travel and spending expenses covered for business-related trips

Working Environment: At Udaan, we nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take ownership of their work and make meaningful contributions to the company's success.

Equal Opportunity Statement: Udaan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.