Remote Client Support Manager

Job Description:

Zoomcar is seeking a Remote Client Support Manager to join our team in Kolkata, West Bengal. This is a part-time position with a mid-to-senior level of seniority, requiring at least 8 years of experience in client support or related roles. As a Remote Client Support Manager, you will be responsible for managing a team of remote client support representatives to deliver excellent customer service and support to our clients.

Responsibilities: 1. Manage and oversee a team of remote client support representatives, including setting goals, providing training, and conducting performance evaluations. 2. Ensure that all client inquiries and issues are addressed in a timely and professional manner. 3. Develop and implement strategies to improve client satisfaction and retention. 4. Monitor key performance metrics and adjust strategies as needed to meet or exceed goals. 5. Collaborate with other departments to identify and address client support issues. 6. Stay up-to-date on industry best practices and trends in client support.

Requirements: 1. Minimum of 8 years of experience in client support or related roles. 2. Reliable and driven individual with strong communication and leadership skills. 3. Proven ability to work well in a team environment and contribute to strategic planning. 4. Experience with remote team management is a plus. 5. Bachelor's degree in a related field is preferred.

Personality Traits: - Reliable - Driven

Soft Skills: - Teamwork - Strategic planning

Benefits: - Gym membership - Paid Time Off (PTO) - Free food

Working Environment: At Zoomcar, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to take on new challenges and grow both personally and professionally.

Equal Opportunity Statement: Zoomcar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.