Client Support Officer - Work from home

Job Description:

Jio Platforms is seeking a passionate and resourceful Client Support Officer to work remotely from Kolkata, West Bengal. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are addressed promptly and effectively. This entry-level position offers the opportunity to gain valuable experience in a dynamic and fast-paced environment.

Responsibilities: - Responding to client inquiries via phone, email, and chat in a timely and professional manner - Assisting clients with account setup, troubleshooting technical issues, and answering questions about our products and services - Escalating complex issues to the appropriate department for resolution - Providing feedback to the development team to improve the user experience - Building strong relationships with clients to ensure satisfaction and retention - Keeping accurate records of client interactions and transactions

Requirements: - Bachelor's degree or equivalent experience - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a knack for persuasion - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management software - Availability to work evenings and weekends as needed

Benefits: - Travel opportunities for training and conferences - Dental insurance to support your overall health - Disability insurance for added peace of mind

Working Environment: At Jio Platforms, we thrive in an environment that embraces and navigates change seamlessly. We value innovation and creativity, and we encourage our team members to think outside the box and challenge the status quo. As a Client Support Officer, you will have the opportunity to contribute to our mission of delivering exceptional customer service and driving business growth through client satisfaction.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Jio Platforms is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We welcome applicants from all backgrounds and strive to create a work environment that is inclusive and supportive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.