Client Support Representative

Job Description: Tata Digital is seeking a Client Support Representative to join our dynamic team in Delhi, India. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns in a timely and professional manner. This is a part-time position at the Associate Level, requiring at least 2 years of relevant experience.

Responsibilities: - Serve as the first point of contact for clients, answering phone calls, emails, and live chat messages - Resolve client issues and complaints with efficiency and empathy - Maintain accurate records of client interactions and transactions - Collaborate with other teams to ensure client satisfaction and retention - Identify opportunities to upsell products or services to existing clients - Stay up-to-date on company policies, products, and services to provide accurate information to clients

Requirements: - Reliable and passionate individual who is committed to delivering top-notch customer service - Strong project management and negotiation skills - Ability to work well under pressure in a fast-paced environment - Excellent communication and problem-solving skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field is preferred

Benefits: - Gym membership - Free accommodation - Travel and spending expenses covered

Working Environment: At Tata Digital, we value creativity and innovation. Our team members are encouraged to think outside the box and come up with inventive solutions to complex problems. You will have the opportunity to work in a supportive and collaborative environment where your ideas are truly valued.

Equal Opportunity Statement: Tata Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.