Client Support Specialist

Job Description:

We are seeking a dynamic and customer-focused Client Support Specialist to join our team at the Hilton location in Mumbai, Maharashtra, IN. As a part-time Associate Level team member, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with all services provided.

Responsibilities: - Respond to client inquiries and concerns via phone, email, and in-person interactions - Troubleshoot and resolve client issues in a timely and effective manner - Coordinate with internal teams to provide solutions to client problems - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell services and products to clients - Collaborate with other team members to optimize the client support process - Stay updated on industry trends and best practices to provide top-notch service to clients - Assist in the development and implementation of client support strategies

Requirements: - At least 4 years of experience in a client support or customer service role - Adaptability to changing work environments and client needs - Motivation to deliver high-quality service and exceed client expectations - Strong analytical skills to assess client needs and provide effective solutions - Innovative thinking to develop new approaches to client support challenges - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software - Bachelor's degree in business, communication, or a related field preferred

Benefits: - Visa sponsorship for eligible candidates - Dental insurance coverage - Employee discounts on Hilton products and services

Working Environment: At Hilton, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to grow and develop in a supportive and dynamic work environment.

Deadline to Apply: Interested candidates must apply by May 6, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.