Remote Client Support Specialist

Job Description:

PharmEasy, a leading healthcare technology company in Mumbai, Maharashtra, IN, is seeking a part-time Remote Client Support Specialist to join our team. As an Entry Level position, we are looking for individuals with at least 1 year of experience in customer support roles. The ideal candidate will be passionate about helping clients and resourceful in finding solutions to their needs.

Responsibilities: - Provide remote support to clients via phone, email, and chat - Address client inquiries and resolve issues in a timely and professional manner - Collaborate with internal teams to escalate and resolve complex client issues - Maintain accurate records of client interactions and transactions - Assist in the development and implementation of client support strategies - Continuously seek feedback from clients to improve our services

Requirements: - 1 year of experience in customer support roles - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Passion for helping clients achieve their goals - Resourceful in finding creative solutions to client issues - Experience with strategic planning and goal-setting

Personality Traits: - Passionate about client support and healthcare technology - Resourceful in finding solutions to complex problems

Soft Skills: - Teamwork to collaborate effectively with internal teams - Strategic planning to develop and implement client support strategies

Benefits: - Paid sick leave - Paid Time Off (PTO) - Profit sharing opportunities

Working Environment: At PharmEasy, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all team members can thrive and grow.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: PharmEasy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.