Client Support Specialist

Job Description: We are seeking a part-time Client Support Specialist to join our team at BigBasket in Kolkata, West Bengal, India. As an Associate level position, we require a candidate with a minimum of 4 years of experience in client support services. The ideal candidate will possess a strong sense of independence and dedication to providing exceptional client support services.

Responsibilities: - Serve as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner - Build trusted relationships with clients through effective communication and problem-solving skills - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Use emotional intelligence and negotiation skills to effectively manage challenging client situations - Maintain accurate records of client interactions and update client information in the database - Provide feedback to the management team on client trends and areas for improvement

Requirements: - 4+ years of experience in client support services - Strong interpersonal and communication skills - Ability to work independently and as part of a team - High emotional intelligence and negotiation skills - Proficient in Microsoft Office Suite - Previous experience in the e-commerce industry is a plus

Benefits: - Paid sick leave - Profit sharing opportunities - Disability insurance

Working Environment: At BigBasket, we thrive in an environment that embraces and navigates change seamlessly. We value teamwork, innovation, and continuous improvement. As a Client Support Specialist, you will have the opportunity to grow and develop in a dynamic and supportive work environment.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: BigBasket is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.