Client Support Specialist - Work from home

Job Description:

Practo, a leading healthcare technology company, is seeking a Client Support Specialist to join our team in Kolkata, West Bengal. This is a part-time, entry-level position with the opportunity to work from home. As a Client Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Respond to client inquiries via phone, email, and chat, providing accurate and timely solutions to their issues - Troubleshoot technical problems and work with internal teams to resolve complex issues - Proactively identify opportunities to improve client satisfaction and retention - Collaborate with cross-functional teams to deliver exceptional service and support - Maintain accurate records of client interactions and provide detailed feedback to the team - Stay up-to-date on product features and updates to effectively support clients - Identify trends in client feedback and communicate insights to the broader team

Requirements: - 1 year of experience in customer support or a related field - Excellent communication skills, both written and verbal - Resilient and able to work independently in a fast-paced environment - Strong cooperation and project management skills - Ability to prioritize and manage multiple tasks simultaneously - Proficiency in using CRM software and other support tools - High school diploma or equivalent required - Must have a stable internet connection and a quiet workspace for remote work

Benefits: - Company equipment provided - Paid overtime opportunities - Training and professional development programs - Supportive and empathetic working environment

Equal Opportunity Statement: Practo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.