Job Description: Unacademy, a leading online learning platform based in Delhi, IN, is seeking a part-time Contact Center Assistant to join our dynamic team. As an Entry Level Contact Center Assistant, you will play a crucial role in providing excellent customer service to our students and instructors.
Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist students and instructors with technical issues, account management, and general support. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure a smooth workflow and excellent customer experience. 5. Provide feedback and insights to improve customer satisfaction and operational efficiency. 6. Conduct research to resolve complex customer issues and escalate when necessary. 7. Stay up-to-date on Unacademy's products, services, and policies to provide accurate information to customers.
Requirements: 1. 1 year of experience in customer service or a related field. 2. Reliable and resourceful personality traits. 3. Strong emotional intelligence and creativity in problem-solving. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in computer applications and customer service software.
Benefits: 1. Free food provided during work hours. 2. Life insurance coverage. 3. Remote work flexibility.
Working Environment: At Unacademy, you will thrive in a high-energy workplace where success is measured by impactful results. Our team is dedicated to creating a positive and collaborative atmosphere where every team member can grow and succeed.
Deadline to apply: 2024-05-18
Equal Opportunity Statement: Unacademy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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