Remote Contact Center Assistant

Job Description:

Policybazaar, a leading insurance comparison company, is seeking a Remote Contact Center Assistant to join our team in Kolkata, West Bengal, India. As a part-time Associate Level position, you will be responsible for providing excellent customer service and support to Policybazaar customers remotely.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries promptly and professionally. 2. Assisting customers with insurance policy information, claims processing, and other related services. 3. Handling customer complaints and resolving issues in a timely and efficient manner. 4. Providing accurate information to customers about various insurance products and services. 5. Maintaining customer databases and ensuring accurate record-keeping. 6. Collaborating with team members to achieve departmental goals and targets. 7. Adhering to company policies and procedures regarding customer interactions. 8. Participating in training sessions and continuous learning opportunities to improve skills and knowledge. 9. Assisting with special projects and tasks as assigned by supervisors.

Requirements: 1. At least 3 years of experience in a customer service or call center role. 2. Confident and dedicated personality traits with excellent communication skills. 3. Strong planning and project management skills. 4. Ability to work remotely and independently with minimal supervision. 5. Proficiency in using customer service software and systems. 6. Flexibility to work part-time hours, including evenings and weekends if required. 7. Familiarity with insurance products and services is a plus. 8. Bachelor's degree or equivalent work experience in a related field.

Benefits: 1. Relocation allowance for eligible candidates. 2. Travel and spending expenses covered by the company. 3. Paid overtime opportunities. 4. Promotes work-life balance and employee well-being.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Policybazaar is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.