Contact Center Assistant

Job Description:

Dunzo is seeking a Contact Center Assistant to join our team in Chennai, Tamil Nadu. As a Contact Center Assistant, you will be responsible for providing support to customers through phone calls, emails, and chat, ensuring a positive and efficient customer experience. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in customer service roles.

Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a timely and professional manner - Provide information about products and services to customers - Assist customers with orders, deliveries, refunds, and exchanges - Collaborate with other team members to ensure seamless customer service operations - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate department - Continuously seek opportunities to improve customer satisfaction and streamline processes

Requirements: - Resourceful and energetic personality traits - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Strategic planning and adaptability as soft skills - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent; Bachelor's degree preferred - Visa sponsorship available - Gym membership and medical coverage benefits

Working Environment: At Dunzo, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive working environment where everyone has the opportunity to succeed and grow. Our team is diverse, talented, and dedicated to delivering the best possible service to our customers.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Dunzo is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, or disability. All qualified candidates will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.