Contact Center Assistant

Job Description:

Meesho is seeking a Contact Center Assistant to join our team in Delhi, India. As a Contact Center Assistant, you will be responsible for providing support to our contact center operations, including handling customer queries, resolving issues, and ensuring customer satisfaction.

Responsibilities: 1. Answer incoming calls and respond to customer emails in a professional and timely manner. 2. Assist customers with product inquiries, order tracking, and issue resolution. 3. Escalate complex customer issues to the appropriate team members for resolution. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Assist with training new contact center team members as needed. 7. Stay up-to-date on product knowledge and company policies to better assist customers.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Strong interpersonal skills and the ability to communicate effectively with customers. 3. Adaptable and confident, with the ability to handle challenging customer interactions. 4. Strong decision-making skills and the ability to think on your feet. 5. Ability to multitask and prioritize tasks in a fast-paced environment. 6. Proficiency in MS Office and customer service software. 7. High school diploma or equivalent.

Benefits: 1. Travel opportunities for top-performing employees. 2. Gym membership reimbursement. 3. Training and professional development opportunities to enhance your skills and grow your career.

Working Environment: At Meesho, we encourage calculated risk-taking to drive innovation and progress. Our team members are empowered to take ownership of their work and make a real impact on our business.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: Meesho is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from qualified individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.