Contact Center Assistant

Job Description:

Nykaa is looking for a part-time Contact Center Assistant to join our team in Mumbai, Maharashtra, IN. As an Associate Level Contact Center Assistant, you will be responsible for providing excellent customer service and support to our clients through various communication channels.

Responsibilities: 1. Answering customer inquiries and resolving issues in a timely and professional manner. 2. Processing orders, returns, and exchanges accurately and efficiently. 3. Managing and updating customer data in the company database. 4. Collaborating with other departments to ensure customer satisfaction. 5. Conducting research to provide accurate information to customers. 6. Assisting with special projects and initiatives as needed. 7. Maintaining a positive and proactive attitude in a fast-paced environment.

Requirements: 1. At least 4 years of experience in a customer service or contact center role. 2. Strong communication skills and the ability to interact with customers in a friendly and professional manner. 3. Excellent organizational and time management skills. 4. Ability to work independently and as part of a team. 5. Project management skills and the ability to prioritize tasks effectively. 6. Strong research skills to provide accurate information to customers. 7. Hardworking and dedicated to providing top-notch customer service. 8. A high level of computer proficiency, including experience with CRM systems.

Benefits: 1. Relocation allowance for eligible candidates. 2. Company-provided equipment for work. 3. Joining bonus for successful candidates. 4. Opportunity to build strong relationships with colleagues, clients, and partners in a supportive working environment.

Equal Opportunity Statement: Nykaa is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

Deadline to apply: 2024-07-04

If you meet the requirements and are interested in joining our dynamic team at Nykaa, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you as our new Contact Center Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.