Remote Contact Center Assistant

Job Description:

Ather Energy is seeking a Remote Contact Center Assistant to join our team in Mumbai, Maharashtra. As a part-time Associate Level role, the Remote Contact Center Assistant will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: 1. Handle inbound and outbound customer inquiries via phone, email, and chat. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Identify and escalate priority issues to the appropriate teams for resolution. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Follow established processes and procedures to meet customer service standards. 8. Provide feedback to management on customer trends and issues to improve overall service delivery.

Requirements: 1. 3 years of experience in a customer service or contact center role. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Flexibility to adapt to changing priorities and work in a fast-paced environment. 5. Dedication to providing excellent customer service and problem-solving skills. 6. Proficiency in MS Office and CRM software. 7. High school diploma or equivalent required.

Personality Traits: - Adaptable: Ability to adjust to changing circumstances and handle unexpected situations. - Dedicated: Committed to exceeding customer expectations and delivering high-quality service.

Soft Skills: - Teamwork: Ability to collaborate effectively with colleagues to achieve common goals. - Problem-solving: Aptitude for analyzing complex situations and finding practical solutions.

Benefits: - Company transportation for work-related travel. - Joining Bonus for new employees. - Travel opportunities for training and professional development.

Working Environment: At Ather Energy, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training programs and resources to enhance their skills and capabilities.

Equal Opportunity Statement: Ather Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Join us in our mission to revolutionize the electric vehicle industry and shape the future of mobility. Apply before the deadline on July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.