Contact Center Assistant - Work from home

Job Description:

Lenskart is seeking a Contact Center Assistant to work from home in Mumbai, Maharashtra. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our valued customers through various communication channels.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers in resolving product or service-related issues. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Update customer information in the database to ensure accurate records. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Meet and exceed customer satisfaction goals and KPIs. 7. Continuously improve knowledge of Lenskart products and services to better assist customers. 8. Adhere to company policies and procedures at all times.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong time management and organizational skills. 4. Ability to work independently and take initiative to solve problems. 5. Comfortable with technology and proficient in using CRM systems. 6. Must have a quiet home office setup with reliable internet connection. 7. Flexibility to work evenings and weekends as needed.

Personality Traits: - Independent: Ability to work effectively without direct supervision. - Hardworking: Willing to go above and beyond to meet customer needs.

Soft Skills: - Communication: Clear and effective communication skills. - Time Management: Ability to prioritize tasks and manage time efficiently.

Benefits: - Training and professional development opportunities. - Disability insurance coverage. - Retirement plan options.

Working Environment: At Lenskart, we uphold the highest standards of ethical conduct and integrity. We expect all team members to demonstrate honesty, respect, and fairness in all interactions with customers and colleagues.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Lenskart is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.